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CSPI Joins the Nebraska Credit Union League’s MVP Program

Jefferson City, MO – July 8, 2022 – Computer Service Professionals, Inc. (CSPI), a fintech provider of the Aurora Advantage core solution, digital banking, document management, and managed IT services for credit unions, announced today, that they have joined the Nebraska Credit Union League’s MVP program.

“CSPI looks forward to being a strategic partner to credit unions across Nebraska,” stated Mike Bass, Regional Sales Manager for CSPI. “We firmly believe our cloud-based Aurora Advantage CU (AACU) core solution will allow credit unions to be more nimble and quick-to-market as new technologies are introduced. Our team strives to provide seamless digital banking solutions to both CU members and the back-office operations team.”

About The Nebraska Credit Union League

The Nebraska Credit Union League is a not-for-profit trade association that represents the interest of Nebraska’s state and federally chartered credit unions and their nearly 520,000 members. The League was organized in 1934, and more than 70 years later, continues to focus on helping our member credit unions succeed. Based in Omaha, the League is a dynamic organization that provides an array of services to Nebraska’s credit union industry.

https://nebrcul.org/

About CSPI

As a valued software and service provider leading the FinTech industry for 33 years, CSPI continues to focus on the needs of today’s progressive credit unions and community banks to meet the growing demands of account holders by providing core solutions, digital banking, document management and item processing.

CSPI is core-agnostic and supports API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Our dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. CSPI believes if our customer succeeds, we also succeed.

For more information, visit auroradigitalbanking.com, or follow the company on LinkedIn, Facebook and Twitter.

Cherokee County Teachers FCU Signs Five-Year Core Renewal with Aurora Advantage CU and Goes All-In with Digital Banking & Data Center Migration

Jefferson City, MO – Thursday, June 16, 2022 – Aurora Advantage CU (AACU), the next generation in core software solutions for small and mid-sized credit unions, announced that Cherokee County Teachers FCU has signed their core renewal contract and is going all in by incorporating the Aurora Online and Mobile Banking platform. Cherokee County Teachers FCU also plans to migrate to the Aurora Data Center to alleviate staff workload and reduce costs by moving data to the Azure cloud.

Cherokee County Teachers FCU has been on the in-house core solution for the past 19 years. After CSPI acquired the Jack Henry & Associates, Inc.® CruiseNet® core solution in 2020 and rebranded to Aurora Advantage CU (AACU), it has been evident that CSPI is dedicated to enhancing the AACU core solution.

By migrating Cherokee County Teachers FCU to the Aurora Data Center, we should position the CU to offload some of their daily responsibilities and nightly processing functions to the Aurora Data Center team. Hosting data in the Microsoft Azure cloud will reduce costs, remove server maintenance responsibilities for the CU, streamline disaster recovery processes, and position the credit union to be more agile and nimble to take advantage of new-to-market FinTech companies as opportunities arise.

Renee Hinson, CSPI’s Client Relationship Manager stated, “Our team is committed to our mission of exceeding expectations. Our goal is to help our clients modernize their back office, create efficiencies, and deliver industry-leading digital technologies to provide the CU’s members an opportunity to better manage their finances. We are excited to introduce a mobile first digital banking experience to their members.”

About CSPI

For more information, visit auroradigitalbanking.com, or follow the company on LinkedIn, Facebook and Twitter.

About Cherokee County Teachers Federal Credit Union

Cherokee County Teachers FCU is a voluntary cooperative, non-profit savings institution. Like banks, they accept your savings deposits and invest them to earn income, primarily by lending money to members. Their vision is to provide an exceptional member service experience through their knowledgeable, caring professionals dedicated to excellence.

Aurora Advantage CU (Previously CruiseNet) Closes 25 Core Renewal Agreements

Jefferson City, MO – March 28th, 2022 – Aurora Advantage CU (AACU), the next generation in core software solutions for small and mid-sized credit unions, announced today that 25 Credit Unions representing more than $700 million in assets and 60,000 members, have signed core renewal agreements.

Kurt Luebbering, CSPI Chief of Operations

Aurora Advantage CU clients know a thing or two about running an efficient credit union. By improving your overall operations, you can drive down costs to reduce back-office workload and focus on your number one asset: your members. The key to achieving this level of efficiency is through your primary core platform.

According to Kurt Luebbering, Chief of Operations at CSPI, “Aurora’s cloud-based connectivity and integration bring endless opportunities to your credit union and its members. AACU’s open architecture allows new-to-market solutions to be quickly integrated, providing our Credit Union clients the flexibility they need to accommodate growth opportunities and meet their members’ needs.”

About CSPI

As a valued software and service provider leading the FinTech industry for 33 years, CSPI continues to focus on the needs of today’s progressive credit unions to meet the growing demands of account holders by providing core solutions, digital banking, document management, and managed services.

For more information, visit auroradigitalbanking.com, or follow the company on LinkedIn, Facebook and Twitter.

Prior Blog Posts:

Glass Cap FCU Renews Aurora Advantage CU Core Contract and Goes All In With Digital Banking Platform

Grow Member Relations & Your Bottom Line Utilizing Account Cross-Sell

Glass Cap FCU Renews Aurora Advantage CU Core Contract and Goes All In With Digital Banking Platform

Jefferson City, MO – February 23rd, 2022 – Aurora Advantage CU (AACU), the next generation in core software solutions for small and mid-sized credit unions, announced today that Glass Cap Federal Credit Union has signed their core renewal contract and is going all in by incorporating the Aurora Online and Mobile Banking platform.

Judy Gratson, President and CEO of Glass Cap FCU, and her team appreciate the efficiencies the Aurora Advantage CU core solution has provided over the past 20 plus years. “Those native to the banking industry understand the undertaking a core conversion presents in today’s electronic services environment; it is very difficult to change processors and start all over implementing those “very” detailed services. We are thankful to have a trusted partnership with CSPI and are looking forward to forthcoming enhancements to the core solution and offering our members an enhanced digital experience,” stated Ms. Gratson.

“As the Credit Union continues striving to fulfill our mission of assisting members with sound financial management tools by offering the best service and products, CSPI’s Aurora Online and Mobile Banking platform provided more than simply checking the boxes,” stated Ms. Gratson. “I appreciated that CSPI’s digital banking solution is scalable with our members needs and offered features that support future growth opportunities.”

“It was important to our team that we had a custom branded app specific to our Credit Union to provide our members complete omnichannel experience. We recognize that society has shifted towards a mobile-first user experience and our Credit Union is excited to offer our members additional on-the-go convenience with 24/7 mobile account access, mobile remote deposit, while continuing to offer our bill payment service all through the Aurora Mobile Banking platform,” claimed Ms. Gratson.

Paul Saltzman, CSPI’s Online Banking Supervisor stated, “Our team looks forward to helping our clients streamline processes, create a more intuitive user experience, and ultimately providing members the ability to take control of their finances. Our team is committed to exceeding expectations.”

“We look forward to relaunching our new and improved digital banking experience next month,” continued Ms. Gratson. So far, CSPI’s implementation team has guided us through the entire process. Their marketing team is also equipping us with educational materials to ensure a smooth transition for our members, which remains our top priority.”

About CSPI

For more information, visit auroradigitalbanking.com, or follow the company on LinkedIn, Facebook and Twitter.

About Glass Cap Federal Credit Union

Glass Cap Federal Credit Union is a non-profit financial institution owned and operated by its members since 1960. Our sole purpose is to assist our members in sound management of their financial affairs by offering the best service and products at the lowest possible cost.

CSPI Joins the Real-Time Payments Revolution

Jefferson City, MO – Computer Service Professionals, Inc. (CSPI), a fintech provider of core, digital banking, document management, item processing solutions, and managed IT services, announced today, that their first Aurora Advantage CU core client has gone live with The Clearing House RTP® network through a partnership with Corporate America Credit Union. RTP® network is a real-time payments platform that all federally insured U.S. depository institutions are eligible to use for payments innovation, to enhance digital services for both commercial and retail customers.

“CSPI recognizes the need for faster payments, and we know our Credit Union core clients want to be on the leading edge,” stated Rebecca Plunkett, Application Analyst Supervisor for CSPI. This initial implementation will allow members of the credit union to receive qualifying credit transfers that will post to their accounts within seconds, providing more control over cash flow, and quicker access to funds.

The RTP network is strictly “credit push,” meaning that the person making the payment instructs its financial institution to make the payment. Credit push transactions reduce certain types of fraud risk. CSPI will continue to work with our partners and financial institutions on solutions that allow them to enhance the payment experience.

About The Clearing House

The Clearing House operates U.S-based payments networks that clear and settle more than $2 trillion each day through wire, ACH, check image, and real-time payments. It is the nation’s most experienced payments company, with a long track record of providing secure and reliable systems, payments innovation, and strategic thought leadership to financial institutions. Most recently, The Clearing House has revolutionized U.S. payments infrastructure with the RTP® network, which supports the immediate clearing and settlement of payments, along with the ability to exchange related payment information across the same secure channel. These RTP capabilities enable all financial institutions to offer safer, faster, and smarter digital transaction services for their corporate and retail customers.

https://www.theclearinghouse.org/payment-systems/rtp

About Corporate America Credit Union

Different Starts Here is our motto – but what exactly does that mean? It means we think differently, act differently and treat our members differently with a common goal – to truly add value to your organization. Founded in 1982 and based in Irondale, Alabama, Corporate America Credit Union is a dedicated, not for-profit financial cooperative governed by a board of directors elected from and by our member-owner credit unions. With nearly 500 credit unions across the nation, we boast a comprehensive list of products and services including investments, liquidity solutions, and correspondent services such as ACH, item processing, and remote deposit capture. Our priority is our members’ future success. Let us pay you a visit – we know a partnership with CACU will be beneficial – (800) 292-6242 or visit www.corpam.org

About CSPI

As a valued software and service provider leading the FinTech industry for 33 years, CSPI continues to focus on the needs of today’s progressive community banks and credit unions to meet the growing demands of account holders by providing core solutions, digital banking, document management, item processing and managed services.

We are core-agnostic and support API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Our dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. We believe if our customer succeeds, we succeed.

https://auroradigitalbanking.com

CSPI PARTNERS WITH SAVVYMONEY TO PROVIDE AN INTERFACE EMPOWERING USERS TO TAKE CONTROL OF THEIR CREDIT

Jefferson City, MO – Computer Service Professionals, Inc. (CSPI), a fintech provider of core, digital banking, document management and item processing solutions, announced today, their partnership with SavvyMoney, the only solution that provides comprehensive credit score analysis, full credit report, monitoring, and personalized offers – all in one dashboard. SavvyMoney’s dashboard view and analytics will be integrated into CSPI’s Aurora Mobile Banking app.

“CSPI takes great pride in engaging with our community bank and credit union clients to ensure we’re delivering the best user experience for their account holders,” stated Kurt Luebbering, CSPI’s Chief Operations Officer. “Digital banking remains the face of the financial institution and we believe in our mission of exceeding customer expectations. Since the pandemic, we’ve seen a peak in account holders’ interest to see the full picture of their financial wellbeing and part of that includes their credit score.”

SavvyMoney truly empowers account holders to take control of their credit by helping them understand their credit score, factors that impact it, and what they can do to strengthen it. “CSPI looks forward to enhancing user engagement and helping the financial institution build stronger relationships by providing their account holders access to score updates, credit alerts, monitoring, and instant offers within the mobile banking app,” said Luebbering.

In addition, SavvyMoney’s “recommendation engine” helps community banks and credit unions turn insights into smart lending opportunities by showing account holders pre-qualified loans they are eligible for, along with the current interest rate. CSPI envisions the addition of SavvyMoney will allow account holders to take control of their credit while helping financial institutions strengthen relationships and grow their bottom line.

About SavvyMoney

SavvyMoney’s objective is helping our partners succeed. Through our partners, we are blending extensive industry and technology expertise with our commitment to promoting credit and financial wellness.

https://www.savvymoney.com/

About CSPI

https://auroradigitalbanking.com

IMM and CSPI Partner to Accelerate Digital Transformation for Community Financial Institutions

Integration enables real-time eSignatures to provide superior customer experience

November 03, 2021 08:15 AM Eastern Daylight Time

RAHWAY, N.J.–(BUSINESS WIRE)–IMM, the only eSignature provider that specializes in eSignature and digital transaction solutions exclusively for financial institutions, today announced it has partnered with Missouri-based Computer Service Professionals Inc. (CSPI), a fintech provider of core, digital banking, document management and item processing solutions, to give community financial institutions a more streamlined, enhanced digital banking platform. IMM’s flagship eSignature platform, IMM eSign, will be integrated with CSPI’s Aurora Advantage Digital Banking product suite.

Kurt Luebbering, Chief Operations Officer, CSPI, said, “We conducted an extensive review process, and after compiling our research and seeking customer and industry partner recommendations, IMM was the clear choice. Like CSPI, IMM focuses on the financial industry, has excellent industry credibility, is committed to excellent customer service and ensures its solutions address the unique challenges facing community financial institutions. We look forward to a rewarding partnership with IMM and collaborating with its team to provide our community banks and credit unions the digital tools needed to succeed in today’s environment.”

IMM’s integration with CSPI will offer real-time integration enabling community banks and credit unions to offer eSignatures for all document types. Complex transactions that historically relied on manual, paper-based processes such as account openings or loan requests and fulfillments, will now be automated, creating more streamlined, efficient workflows. This reduces and/or eliminates human errors, enabling institutions to close more transactions faster, with increased accuracy. Remote eSignature capability further allows them to meet the growing digital demands from an increasingly mobile society.

CSPI, like IMM, is dedicated to providing real-time, seamless integrations that enhance the end-user experience, increase overall productivity, and generate operational efficiencies across the institution. By integrating IMM’s eSignature platform with CSPI’s digital banking product suite, bank and credit union staff will have the ability to easily facilitate electronic transactions from all business systems.

“Partnering with CSPI enables us to embed our advanced eSignature solutions into the Aurora Advantage family of Banks and Credit Union solutions,” said Michael Ball, senior vice president of markets and strategy, IMM. “To better respond to our increasingly digital society, CSPI’s clients will be able to drive new levels of digital experiences and automation to the benefit of their customers and members alike. We are truly honored to have been selected by CSPI to be their eSign partner of choice.”

About IMM

For 25 years, IMM has been the premier provider of eSignature and Digital Transaction solutions designed exclusively for financial institutions. Today, more than 1,500 banks and credit unions use IMM’s eSignature and Digital Transaction Management solutions across the Institution to elevate consumer experiences while streamlining back-office processes in a comprehensive, end-to-end digital processing environment.

For more information, visit www.immonline.com or call 1.800.836.4750. Follow us on LinkedIn, Facebook and Twitter.

About CSPI

CSPI is core-agnostic and supports API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Its dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. CSPI believes if its customer succeeds, it also succeeds.

For more information, visit www.auroradigitalbanking.com, or follow the company on LinkedIn, Facebook and Twitter.

Contacts

Media Contacts for IMM:
Anna Stanley/Catherine Laws
(251) 517-7857/(678) 781-7206
anna@williammills.com /catherine@williammills.com

Media Contact for CSPI:
Emily Twillman
(573) 556-3251
etwillman@cspiinc.com

Grow Member Relations & Your Bottom Line Utilizing Account Cross-Sell

In a world where everything is just one click away, Credit Unions are seeking to capitalize on competitive advantages to grow member relations while generating more revenue to boost the bottom line. The popular term “cash is king” is increasingly being substituted with “it’s all in the data.”

The Aurora Advantage CU core solution has incorporated Account Cross-Sell to help Credit Unions analyze data to easily identify new opportunities of interest to their members. You may be wondering, “What is Account Cross-Sell?” To cross-sell is to sell related or complementary products to a customer or member. Account Cross-Sell allows the Credit Union to create marketing campaigns based on defined benchmarks. For instance, with the holidays quickly approaching, it’s an ideal time to create a marketing campaign for Holiday Loans. Credit Union employees can eliminate wasted time by defining pre-qualifying criteria to help auto-decision or preapprove members:

Credit Score Rating Above X
Share Draft or Savings Account Balance Above X
No Delinquent Loan Payments in the Past X months

When a member meets the defined criteria, they are preapproved for the loan. This allows your teller line to be prompted, complete with a custom marketing script, to offer a low-risk Holiday Loan while completing a transaction. CU’s can also target this predefined group with email marketing or call campaigns.

Account Cross-Sell takes member services to a new level, maximizing performance using accessible, accurate and timely decision-support and business intelligence information to help convert member interactions into sales opportunities.

Learn More

Digital Banking: No Matter Where You Find Yourself in the World

Kiester, MN – May 17, 2021 | Press Release

Global Innovations Bank partners with Computer Service Professionals, Inc. (CSPI) to deliver an enhanced digital banking experience to U.S. service members. The vision for Global Fidelity Corp., the holding company for G.I. Bill Pay Service and Global Innovations Bank, started more than 20 years ago when two veterans recognized the need to improve financial services for our U.S. service members while being deployed around the world.

Imagine graduating high school, moving out of your parents’ home, surviving boot camp training and later being stationed half way around the globe. Adjusting to new duties, languages, and living quarters is enough to create stress for any one individual but let’s not forget about the importance of securing your financial obligations. This is where G.I. Bill Pay Service (GIBP) and Global Innovations Bank are dedicated to alleviating the burden of financial management for U.S. service members and veterans.

“CSPI looks forward to growing alongside Global Innovations Bank in the years to come,” stated Brad Epple, President and CEO at CSPI. “We are honored to provide digital banking services for those committed to serving and protecting our country.”

Global Banking — Banking wherever in the world you are.

International Bill Pay Services

G.I. Bill Pay Service (GIBP) is committed to helping nearly 19,000 U.S. military personnel and affiliates pay their bills while stationed overseas. GIBP is simple to use and takes the confusion and hassle out of managing foreign bills. GIBP has offices stationed in Japan, Korea and Germany. GIBP’s bilingual staff helps translate bills and mediate with host nation vendors to resolve problems with bills or the service they are providing.

Online and Mobile Banking

“Our team is on a mission to create a frictionless digital banking experience for service members and veterans, so matter where they find themselves in the world, they know our team is solely focused and ready to support their needs,” stated Katie Blando (Barnes), Managing Director of Global Fidelity Corp. “As we evaluated online and mobile banking providers, it was important to ensure they met all requirements to meet our customer’s needs.”

We knew we needed an intuitive platform for our customers that would provide services beyond the basic transactional level items such as viewing account balances, initiating account transfers and viewing electronic statements. CSPI’s Aurora Online and Mobile Banking platform provided a modern bill payment platform through Allied Payment Network for domestic transactions that incorporated both eBills and Person-to-Person (P2P) transfers.

Global Innovations uses Shazam for its debit card program and the Shazam Brella debit card management controls are integrated in the Aurora Mobile Banking app. By providing customers access to card information, the ability to receive fraud alerts and temporarily pause transactions when not in use, users are able to quickly detect and minimize fraudulent debit card transactions.

“While we were thrilled with CSPI’s product offerings, ultimately, it was their human capital that set them apart from their competition. From the initial product demo to implementation, their team was always available to answer questions and guide us through the process. We appreciated a smooth transition for both our team and our customers,” stated Blando. “Thanks to our partnership with CSPI, we look forward to expanding our product offerings, customer base, and better serving our U.S. service members and affiliates.”

About Global Innovations Bank

Founded in 1899 (as First State Bank of Kiester) and headquartered in rural Minnesota, Global Innovations Bank has deep roots in providing the personalized attention exclusive to communities with a strong local bank. As banking services are evolving to become widely digitized, we too are evolving our product and service offering to meet the growing banking needs of consumers and businesses worldwide.

Our commitment is to offer the robust technological capabilities of a global brand, while maintaining the friendly homegrown service offered by our highly skilled local staff.

About CSPI

Connect with CSPI on LinkedIn, Facebook and Twitter.

Media Contact:

Emily Twillman | Product Specialist

(800)933.4873 etwillman@cspiinc.com

CSPI Partners with Adlumin for Compliance and Security Automation

Jefferson City, MO – May 6, 2021 | Press Release

As the IT landscape continues to evolve and the ever-growing concern with cyber security in financial institutions rises, Computer Service Professionals, Inc. (CSPI) announces a new partnership with the leading compliance and security automation platform in Finance, Adlumin. Adlumin is a trusted security and compliance automation platform built to discover threats, malfunctions, and IT operations failures in real-time. In seconds, Adlumin customers can comply with industry regulations using exclusive reporting features.

“Our team is excited to partner with an organization that we feel provides an affordable solution to enhance our customers current network security,” stated Jim Bryan, Senior Technical Service Engineer at CSPI. Adlumin has a different approach to assist customers by helping to comply, detect, prioritize and respond in real-time. Adlumin’s platform improves the overall network health and efficiencies of cyber resources. They work to protect your critical data as well as providing real-time insight into compliance violations and deficiencies through their proprietary technologies and background automation. “Adlumin’s robust reporting capabilities will help streamline and simplify network audits for our community bank and credit union clients.”

At CSPI, we always seek to partner with a best of breed vendor. Adlumin is certainly not a new face to the financial industry as they are a Preferred Service Provider of Independent Community Bankers of America (ICBA), Gold Level Associate Member of the American Bankers Association (ABA), and an Associate Business Member of the Credit Union National Association (CUNA). Adlumin also recently was a finalist in the Best Solution for Compliance & Risk category for the 2021 Best of FinXTech Awards powered by Bank Director.

“We look forward to building a strong relationship with Adlumin while providing an enhanced security solution to our valued clients as we work to secure our customers data,” said Bryan.

About Adlumin

Adlumin Inc. is the leading, patented security and compliance automation platform built for corporate organizations that demand commercial bank-grade, innovative cybersecurity solutions and easy-to-use, comprehensive reporting tools. Our company was founded in 2016 by industry experts from the U.S. Intelligence Community and the world’s finest investigators.

The Adlumin team has a passion for technology and solving the most challenging problems through the targeted application of data science and compliance integration. Our mission is to “add luminosity” or visibility to every customer’s network process through real-time threat detection, analysis, and response to ensure sensitive data remains secure.

Connect with Adlumin on Linkedln, Facebook and Twitter.

About CSPI

Connect with CSPI on LinkedIn, Facebook and Twitter.

Media Contact:

Emily Twillman | Product Specialist

(800)933.4873 etwillman@cspiinc.com

CSPI Joins the Nebraska Credit Union League’s MVP Program

CSPI Joins the Nebraska Credit Union League’s MVP Program

Cherokee County Teachers FCU Signs Five-Year Core Renewal with Aurora Advantage CU and Goes All-In with Digital Banking & Data Center Migration

Cherokee County Teachers FCU Signs Five-Year Core Renewal with Aurora Advantage CU and Goes All-In with Digital Banking & Data Center Migration

Aurora Advantage CU (Previously CruiseNet) Closes 25 Core Renewal Agreements

Aurora Advantage CU (Previously CruiseNet) Closes 25 Core Renewal Agreements

Glass Cap FCU Renews Aurora Advantage CU Core Contract and Goes All In With Digital Banking Platform

Glass Cap FCU Renews Aurora Advantage CU Core Contract and Goes All In With Digital Banking Platform

CSPI Joins the Real-Time Payments Revolution