Exceeding Digital Banking Expectations for Community Banks and Credit Unions
Community Banking Software Solutions
Mobile devices have become the primary point of contact for most people, financial institution customers desire the accessibility mobile technology can provide. Mobile access is essential to retaining and attracting younger generations and new high-value customers. CSPI’s Aurora Mobile Banking is the solution for enhancing your competitiveness by enabling your customers with the 24/7 mobile first technology they desire.
In today’s fast-paced digital society, banking customers demand electronic services at their fingertips. They expect digital banking services to be secure, reliable, intuitive and personalized to their individual needs. CSPI’s eBanking platform, Aurora Online Banking, offers the solution by providing a broad array of on-demand services that are easily tailored to your customers’ needs. Aurora Online Banking offers consumer, commercial, bill payment, card management and many other services on a single, secure, and flexible platform.
With the introduction of Internet and mobile banking, many believed telephone banking would become a thing of the past. However, time has clearly proven that telephone banking continues to be a significant communication channel across the financial industry. Customers appreciate the speed, simplicity and anytime-access telephone banking offers for routine inquiries and transactions. Aurora Voice Banking provides a reliable and cost-effective solution for this important customer service channel.
Imagine going into bank audits confident you won’t be caught on documentation or technical exception issues. CSPI’s Aurora Document system instills that confidence through a highly adaptable document management solution designed around your institution’s processes. Tired of managing documents through spreadsheets and manual processes? Utilize our automated report distribution and workflow modules to streamline your loan and deposit documents.
Our complete Image Processing Solution combines item POD and image capture with Report Retrieval, Signature Card Verification, Aurora Document Imaging, and Electronic Merchant Deposits. Each module is fully integrated, giving you the power to retrieve and view any image, transaction, notice or statement file. Our system is also designed to make every bank employee a Customer Service Representative.
Bring your corporate account holders closer and expand your geographic territory with Aurora WebDeposit. Our innovative electronic deposit processing solution for commercial account holders is easy to implement with our one click deployment and directly benefits your commercial accounts, as well as your financial institution.
CSPI has a long standing history with The Frederick Community Bank as they began their partnership in 2005, serving as TFCB’s item processing provider. As TFCB’s online and mobile banking contract was nearing in 2019, they reached out to their trusted partner of 15 years to explore Aurora Online and Mobile Banking and see what the hype was all about.