Computer Software Support Representative, Banking and Computer Industry
Exempt – Full-time
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations.
Participate as a member of the help desk, working directly with remote customers on software support issues.
Investigate, gather information, and resolve issues for customers.
Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
Always maintain privacy of customer information and data security.
Configure, install, train, and document products and services delivered to customers.
Demonstrate a working knowledge of Windows desktops, general information technology and networking concepts.
Update help desk knowledgebase and user documentation as needed.
Travel to bank sites for installations and training.
Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
Maintain a positive, professional attitude toward customers and co-workers.
Inform key management personnel of any customer or project concerns.
Be a team player and assist in roles where you are needed.
Self-motivation, initiative, and problem-solving skills are crucial to excel.
Dependability and accountability to ensure tasks and projects are completed timely and accurately.
Ability to express ideas clearly in both written and oral communications.
Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.
Computer Technical Services Engineer (Position located on-site in Jefferson City, MO)
Analyze, install, and provide maintenance for various types of hardware and software, including but not limited to PC’s, Servers, Switches, Firewalls, MS Windows, MS Server and MS Office products. Good communication skills are a must to provide quality customer service through phone and on-site support opportunities. This position requires the highest level of confidentiality and integrity with regard to customer data. Be able to function in a team oriented environment to ensure customer needs and CSPI goals are exceeded.
Troubleshoot and identify technical issues; then determine, test and implement possible solutions.
Plan and implement network security including firewalls, Active Directory, file sharing/security, backup, replication and disaster recovery plans, file and/or drive encryption.
Evaluate and/or recommend the purchase of computers, network hardware, peripheral equipment, and software.
Perform and/or oversee application software installations and upgrades.
Must have a valid driver’s license to operate company vehicles.
Knowledge and Skills:
Working knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
Working knowledge of PC / Server hardware and MS Windows operating systems. Knowledge of Virtual Systems (i.e. VMWare and Hyper-V) would be a plus.
Ability to communicate appropriately with co-workers and customers via e-mail, phone or face to face.
Must possess good technical writing skills to document problems encountered and resolutions in our support knowledgebase for future reference.
Associates degree in Computer Information Technology or Computer Information Systems or related field of study; four years’ experience in a computer service position OR an equivalent combination of experience, training and/or education.
We reward our employees with first rate compensation and benefits package that includes: