Exceeding Digital Banking Expectations for Community Banks and Credit Unions
Thank you for your interest in CSPI! Our dedicated team strives to deliver industry leading software applications and services to community banks and credit unions across the US and beyond.
Aurora Document Image Software Support Representative
This position is responsible for the installation, support, and coordination of software products and services for banking industries nationwide. Function as a primary customer contact in product implementation, support and problem resolution. Function in a team environment to ensure the Company’s goals and objectives are obtained. Provide technical and network problem resolution to end-users (customers).
Demonstrate a working knowledge of the latest Windows OS platforms.
Demonstrate an understanding of general networking concepts and server setup configurations.
Participate as a member of the Help Desk, working directly with remote customers on daily software support issues.
Travel to bank sites for installations/trainings.
Work with QA, Development and IT staff in the troubleshooting and resolution of issues.
Maintain a positive, professional attitude toward customers and co-workers.
Responsible for configuration, installation, training and documentation of software modules and Company supplied software products to banking customers.
Inform key management personnel of customer status related to customer needs and concerns.
Responsible to investigate and resolve banking customers’ issues or support needs in regards to the software operations.
Customer Support Services i.e. maintain call assignment and log pertinent information into call reporting package.
Update and maintain software application instructions and documentation for distribution to banking customer’s; organize and define guidelines for training procedures per installation.
Self-motivational and developmental skills are critical in the execution of job performance. Complete projects and travel expense reports accurately and timely.
Continue exposure to field installs and upgrades to gain knowledge of Company’s software applications.
Available to travel on an as needed basis to perform principle job duties.
Knowledge, Skills and Abilities:
Ability to quickly acquire computerized tracking systems and applications to include personal computers and general software applications.
Dependability and accountability traits are vital.
Ability to express ideas clearly in both written and oral communications.
Skill in effectively serving a diverse customer base.
Ability to independently plan and organize one’s own activities.
Ability working with groups to build consensus.
Associate degree in Computer Technology or Information Systems or related field; OR any equivalent combination of experience, training and /or education approved by the Director of Software Support and Installation. Knowledge of loan processing helpful.
We reward our employees with first rate compensation and benefits package that includes paid vacation, holidays, sick/personal leave, basic life and long-term disability insurances, medical, dental, vision, voluntary life insurance, and 401 (k) company-match savings plan.
Computer Service Professionals, Inc. is seeking .NET developer to join our development team. Candidate will be responsible for developing and maintaining applications for our Document Imaging solution. Job requirements include 2+ years’ experience in .NET technologies, including C# and ASP.NET. Experience in the financial industry is a plus.
ESSENTIAL WORKING KNOWLEDGE:
Proficiency in C# and ASP.NET is mandatory.
Experience in MVC and WCF services a plus.
Experience in all phases of software development life cycle.
Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.
Ability to work well with a team environment
CSPI rewards employees with first-rate compensation and benefits package that includes paid vacation, holidays, sick/personal leave, basic life and long term disability insurances, medical options, dental, vision, voluntary life insurance options, and 401 (k) company-match savings plan.
Mail resume and letter of interest to:
(CSPI) Computer Service Professionals, Inc.
805 W. Stadium Blvd.
Jefferson City, MO 65109