Career Opportunities

Job Summary:

Under general supervision, provides technical support to customers and consultants. Performs on-site work for installations, repairs, upgrades, and maintenance.

ESSENTIAL FUNCTIONS:

• Provides technical support to customers, product specialists, and consultants regarding networks/systems.
• Directs, coordinates and performs on-site customer work including installations, repairs, upgrades, and maintenance.
• Resolves second-level customer problems and answers questions for customers and less experienced engineers.
• Resolves issues and escalates as appropriate.
• Serves as liaison between the company and customers. Conveys customer feedback to technical design and engineering staff.
• Performs pre-sales technical support duties, including assisting sales team with preparation of proposals and customer demonstrations.
• Serves as the customer service focal point during the projects and for a defined time period following completion.
• Establishes project task lists with dates and responsibilities. Monitors the execution of each task.
• Maintains relationships with the customer project team members and various JHA departments and individuals.
• Travels to customer site to support the project and train the customer.
• Assists with problem resolution as required by applying personal experience in combination with various vendors and networks.
• Assists with training new staff members.
• Assists in the creation of internal or customer facing documentation such as upgrade procedures, process documentation, etc.
• May prepare statements of work for upcoming installations, migrations or other on-site projects for customers.

Knowledge and Skills:

• A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Strong knowledge and skills in the following areas:
  • Product knowledge
  • Customer relations and service
  • Written and verbal communication
  • Analytical and problem-solving skills.
  • Network systems including LAN and WAN
  • Microsoft Office
  • Organizational skills.
• Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Able to manage multiple projects, customer issues and demands while providing exceptional customer service.
• Able to assist in creating process and procedure documentation.

MINIMUM QUALIFICATIONS:

• Associate Degree in Computer Information Technology or Computer Information Systems or related field, and three years of experience, OR any equivalent combination of experience, training, and/or education approved by the President – CEO. Banking experience preferred.
• Comptia Network + or A+ certification or equivalent job knowledge required.
• Microsoft Certified Systems Engineer (MCSE A+ or higher), Cisco Certified Network Administrator (CCNA), SQL server or applicable platform/system certification preferred.
• Bachelor’s degree preferred.

COMPANY CONFORMANCE STATEMENT:

In performance of their respective responsibilities, all employees of CSPI are expected to:

• Complete quality work within deadlines.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Communicate and coordinate work efforts with other employees, customers and suppliers.
• Perform other duties as assigned.
• Attend work regularly based on the assigned schedule.

BENEFITS:

We reward our employees with first-rate compensation and benefits that include paid vacation, holidays, sick/personal leave, basic life & long-term disability insurances, medical options, dental, vision, voluntary life insurance options, employee assistance program, and 401(k) company match savings plan.

Mail resume and letter of interest to:

Human Resources
(CSPI) Computer Service Professionals, Inc.
805 W. Stadium Blvd.
Jefferson City, MO 65109

Or e-mail: psmith@cspiinc.com

Job Summary:

Analyze, install, and provide maintenance for various types of hardware and software, including but not limited to PC’s, Servers, Switches, Firewalls, MS Windows, MS Server and MS Office products.  Good communication skills are a must to provide quality customer service through phone and on-site support opportunities.  This position requires the highest level of confidentiality and integrity with regard to customer data.  Be able to function in a team oriented environment to ensure customer needs and CSPI goals are exceeded.

JOB TASKS AND REQUIREMENTS:

• • Troubleshoot and identify technical issues; then determine, test and implement possible solutions.
  • Plan and implement network security including firewalls, Active Directory, file sharing/security, backup, replication and disaster recovery plans, file and/or drive encryption.
  • Evaluate and/or recommend the purchase of computers, network hardware, peripheral equipment, and software.
  • Perform and/or oversee application software installations and upgrades.
  • Must have a valid driver’s license to operate company vehicles.

Knowledge and Skills:

• • • Working knowledge of Network Communications, including LAN, WAN, subnets, DNS, etc.
    • Working knowledge of PC / Server hardware and MS Windows operating systems. Knowledge of Virtual Systems (i.e. VMWare and Hyper-V) would be a plus.
    • Ability to communicate appropriately with co-workers and customers via e-mail, phone or face to face.
    • Must possess good technical writing skills to document problems encountered and resolutions in our support knowledgebase for future reference.

MINIMUM QUALIFICATIONS:

Associates degree in Computer Information Technology or Computer Information Systems or related field of study; four years’ experience in a computer service position OR an equivalent combination of experience, training and/or education.

BENEFITS:

We reward our employees with first-rate compensation and benefits that include paid vacation, holidays, sick/personal leave, basic life & long-term disability insurances, medical options, dental, vision, voluntary life insurance options and 401(k) company match savings plan.

Mail resume and letter of interest to:

Human Resources
(CSPI) Computer Service Professionals, Inc.
805 W. Stadium Blvd.
Jefferson City, MO 65109

Or e-mail: psmith@cspiinc.com

Job Summary:

Computer Service Professionals, Inc. is seeking .NET developer to join our development team. Candidate will be responsible for developing and maintaining applications for our Document Imaging solution. Job requirements include 2+ years’ experience in .NET technologies, including C# and ASP.NET. Experience in the financial industry is a plus.

ESSENTIAL WORKING KNOWLEDGE:

• • • Proficiency in C# and ASP.NET is mandatory.
    • Experience in MVC and WCF services a plus.
    • SQL Server.
    • Experience in all phases of software development life cycle.
    • Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.
    • Ability to work well with a team environment

BENEFITS:

CSPI rewards employees with first-rate compensation and benefits package that includes paid vacation, holidays, sick/personal leave, basic life and long term disability insurances, medical options, dental, vision, voluntary life insurance options, and 401 (k) company-match savings plan.

Mail resume and letter of interest to:

Human Resources
(CSPI) Computer Service Professionals, Inc.
805 W. Stadium Blvd.
Jefferson City, MO 65109

Or e-mail: psmith@cspiinc.com