Author: Emily Twillman

Silex Banking Company Revolutionizes their Digital Banking User Experience with CSPI’s Aurora Digital Banking Suite

Silex Banking Company Revolutionizes their Digital Banking User Experience with CSPI’s Aurora Advantage Digital Banking Suite

Silex, MO – March 9, 2021 – It’s been two full weeks since Silex Banking Company (SBC) – a locally owned community bank serving it’s customers for over 128 years – revolutionized their digital banking user experience by implementing CSPI’s Aurora Advantage Online and Mobile Banking suite.

Selecting a Digital Banking Platform

As Silex Banking Company began their search for a new digital banking platform, CSPI was one of three top vendors as they narrowed their selection. CSPI wasn’t a new software vendor for SBC as they had partnered with them in 2014 for their Item Processing and Document Management technology solutions. “Having an established relationship with CSPI definitely played a factor in our vendor evaluation process. There is certainly a trust element and peace of mind knowing a vendor has already proven to provide exceptional products and the very best in customer service. However, we ultimately chose CSPI’s Aurora Advantage Digital Banking suite to enhance our customer’s user experience,” proclaimed Betty Zuroweste, Chief Operations Officer of SBC.

Implementing Digital Banking Transformation

According to Betty, “CSPI’s implementation team provided a seamless transition; it never really felt like we even did a conversion. From website design to assisting customers signing into the new digital banking platform, CSPI ‘s team held our hand every step of the way. We had great adoption rates, already enrolling 92% of our online banking customers. Our customers are already enjoying the modern mobile banking features including mobile remote deposit and Allied Payment Network’s bill pay, eBills and real-time person-to-person transfers.

Another enhancement provided by CSPI’s mobile app includes integrating our debit card management services with Shazam Brella. Prior to CSPI, cardholders had to download a separate app.  Cardholders now have the flexibility to block their debit card when not in use and manage alerts all within the mobile app. This adds convenience for our users and helps to prevent or quickly detect fraudulent activity.”

“Silex Banking Company is always looking for ways to enhance our community members banking experience,” stated Zuroweste. “CSPI’s Aurora Advantage Digital Banking suite helped us obtain our goals.  We know our customers live busy lives. Providing them convenient digital banking tools to conquer their finances is one area we can help them to succeed.”

About Computer Service Professionals, Inc. (CSPI)

As a valued software and service provider leading the FinTech industry for 33 years, CSPI continues to focus on the needs of today’s progressive community banks and credit unions to meet the growing demands of account holders by providing core solutions, digital banking, document management and item processing.

We are core-agnostic and support API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Our dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. We believe if our customer succeeds, we succeed.

Media Contact:

Emily Twillman | Product Specialist

(800)933.4873   etwillman@cspiinc.com

 

CSPI Expands Digital Banking Offering by Partnering with Modern Banking Systems

CSPI Expands Digital Banking Offering by Partnering with Modern Banking Systems

March 3, 2021 | Press Release

Computer Service Professionals, Inc. announced a new digital banking partnership with Modern Banking Systems (MBS). Modern Banking Systems is a leading provider offering powerful, flexible core processing software solutions for community banks.

According to Bob Neville, President of MBS, “As the urgency for digital banking services escalated throughout the pandemic, we knew it was our job to ensure we were offering an industry-leading online and mobile banking experience to customers at a competitive price point that would fit their budgets. We reached out to CSPI as we knew they not only provided a modern digital banking experience our clients expect but also share a similar mission to provide exceptional customer service.”

CSPI’s Aurora Digital Banking product suite incorporates both consumer and commercial cash management, bill payment, customizable dashboard views, and many other services on a single, secure, and flexible platform. Aurora Mobile Banking provides customers the flexibility they deserve 24/7.

“Our team at CSPI was thrilled to form a digital banking partnership with Modern Banking Systems. We appreciate MBS’s willingness to allow financial institutions to select the vendor of their choice. Having a core provider collaborate with industry leaders allows community bankers the ability to be nimble, first-to-market and is ultimately the key to growth and success,” Clay Hamlet, Chief of Sales and Acquisitions at CSPI.

Since the end of Q2 in 2020, CSPI has signed 9 Modern Banking Systems community banks and successfully implemented their digital banking platform at 7 locations. State Bank of Scotia in Scotia, NE was the first to execute CSPI’s Aurora Digital Banking suite in mid-September of 2020. We reached out to Peggy Jensen, Vice President of Operations, to get her input on their experience.

State Bank of Scotia’s Digital Journey

We are a small, family-owned bank in central Nebraska. Believe it or not, we did not have online banking or a website of any kind until third quarter, 2020.  We had discussed the idea for several years but finally made the decision to move forward in the beginning of 2020.

Our bank was seeking a partnership that would provide our customers a modern digital banking experience at an affordable rate that would fit our budget. It was also important that we felt the company had interest in our goals, a small bank just beginning an online digital journey. We turned to our trusted core banking provider, Modern Banking Systems, for online banking platform suggestions that would integrate with our core solution.

After research, phone calls, and due diligence, we chose to partner with CSPI. Our team felt they were genuinely interested in helping us attain our goals. We were a little nervous implementing in the middle of a pandemic. Knowing the partnership between CSPI and Modern Banking Systems was recent was also a little nerve-racking . We were going to be the first bank to go live with their new API.

Paul and Cody from CSPI were patient with our team as they trained through Zoom meetings due to Covid-19. They were there to answer all of our questions and guide us throughout the process. From website design to taking our online and mobile banking app live, everything went according to plan. If a question or issue arose, CSPI’s team researched and quickly found a solution.

Our customers have definitely appreciated the digital banking services. They have enjoyed convenient features such as mobile remote deposit and bill payment. As a community bank, we are always seeking to strengthen our customer relationships and provide services our customers desire. Continuing our partnership with Modern Banking Systems and adding CSPI’s digital banking had truly made our much needed OLB platform a success!

About Modern Banking Systems

Modern Banking Systems (MBS) is a leading provider of core bank processing solutions. We know the daily challenges and regulations facing community banks. We believe that banks need to have the right services and technology in place if they want to retain customers and to compete in today’s marketplace.

Community bank customers demand accessibility and control over their finances, so banks must conform or risk losing customers. Meanwhile, the bank must comply with new regulations, controlling costs, and preventing fraud. Our goal at MBS is to provide these community banks with solutions, through partnerships, that will give them the tools they need to better serve their customers now and well into the future.

www.modernbankingsystems.com

About CSPI

As a valued software and service provider leading the FinTech industry for 33 years, CSPI continues to focus on the needs of today’s progressive community banks and credit unions to meet the growing demands of account holders by providing core solutions, digital banking, document management and item processing.

We are core-agnostic and support API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Our dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. We believe if our customer succeeds, we succeed.

www.auroradigitalbanking.com

Media Contact:

Emily Twillman | Product Specialist

(800) 933.4873 or etwillman@cspiinc.com

 

 

 

10 Features to Enhance Your Small Business Account Holders Online Banking Experience

10 Features to Enhance Your Small Business Owners Online Banking Experience

February 23, 2021 | Blog

It’s no secret that COVID-19 greatly impacted small businesses. Many business owners have been forced to reevaluate their strategies and trim unnecessary costs. As they assess their finances and seek new technologies and efficiencies, our team wants to share 10 features that will enhance your small business online banking experience.

 1. All Inclusive Digital Banking Platform – Offering account holders a blended platform allows digital banking users the ability to manage all of their accounts, both retail and commercial, from one platform. Yes, that means only managing only one user name and password to access all accounts!

 2. Security – Businesses can take advantage of using dual authentication methods or a hard/soft token environment to ensure secure access when creating financial transactions.  All transactions may also be configured for dual control or secondary authentication. Financial institutions will benefit from assessing risk factors based on account holder relationships by setting limits, restricting accounts and product features.

 3. Card Management – Having card management built into a mobile app empowers employers with the ability to monitor employee debit card transactions, set alerts and restrict card access.

 4. Manage Bill Payments – Providing bill payment integration in both online and mobile banking offers account holders a simplistic and engaging bill payment experience.  Account holders have the ability to easily create payees, receive eBills, schedule and manage their payments all from a single screen.

 5. ACH Origination -Business account holders will appreciate the ease and simplicity of managing vendor account payables.  ACH origination allows any business customer to create electronic payments and deposits.

What is ACH? ACH stands for Automated Clearing House, which is an electronic network that allows people or businesses to directly transfer funds between two bank accounts. Organizations that create these transactions are called Originators. As a business expressing interest in starting ACH, you would be the Originator. Transactions can either be debits or credits.

          Learn more about the benefits ACH can provide.

 6. Payroll Management – Allow commercial account holders the flexibility to manage employees and directly deposit payroll funds through online banking via ACH.

 7. Secure File Upload – Grant access for users to securely transfer files in any format to your financial institution. Have a form containing confidential information? Users can securely upload the document after logging into online banking. If your merchant is utilizing Remote Deposit Capture, users can securely upload their X937 file through online banking.

 8. NACHA – Are your commercial account holders managing payroll through Quicken or QuickBooks? Allow users secure access to upload payroll files with built in alerts verifying the file format and monitoring limit sets.

 9. EFTPS Tax Payments – Businesses can submit their Electronic Federal Tax Payment System (EFTPS) payment from the online banking portal without having to access an additional website.

         What Is the Electronic Federal Tax Payment System (EFTPS)?

The Electronic Federal Tax Payment System (EFTPS) is a service provided by the U.S. Department of the Treasury. The service allows taxpayers to make tax payments either by telephone or online. This system is accessible every day of the week, 24 hours a day.

 10. Cash Concentration – Do you have a small business account receiving numerous bill payments on a reoccurring schedule? Think of a local gym collecting membership dues, a church collecting tithes or maybe a landlord managing multiple properties. Help streamline their accounts receivable by allowing them to enter their customers account information, pull funds for multiple ACH withdrawals and then enjoy a moment of relaxation while our application generates one file containing all individual payments!

Last year proved community banks and credit unions are committed to keeping the entrepreneurs dreams alive; let’s continue supporting our small business owners in 2021 by enhancing their digital experience!

Ready to learn more about cash management features for business online banking? Contact Us!

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