Career Opportunities

Corporate Office is located in Jefferson City, MO

Non-Exempt – Hourly/Full -Time Position (1:30 p.m. to 10:00 p.m.)

SUMMARY

Under moderate supervision, utilizing established programs and procedures. Monitors computer and peripheral equipment and researches error messages.

ESSENTIAL FUNCTIONS

• Maintains necessary operating records, check lists, and procedures to ensure accuracy and completion of functions.
• Utilizes scripted instructions to perform routine processing functions to meet deadlines or standards.
• Provides support to customers and internal users in a courteous and professional manner.
• Monitors the console and other online systems. Responds with appropriate actions and escalation.
• Follows established guidelines to ensure security of data and computer systems.
• Completes the shift turnover log for the next shift; and reviews the shift turnover log from the previous shift.
• Contacts the Operations Unit Manager for assistance as needed.
• Manages a Windows Server environment.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required. Associate degree preferred.
• Minimum of 1-2 years of experience in a related field; or
• An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

KNOWLEDGE AND SKILLS

• Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on generally routine assignments, occasionally deviating from defined procedures.
• Able to type accurately and efficiently.
• Proficient in Microsoft Office, including Word, Excel, and Outlook.

WORKING CONDITIONS

• Typical office setting with environmentally controlled conditions.
• Able to work extended hours as business needs dictate.
• Weekend or shift work may be required.

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees are expected to:

• Complete quality work within deadlines.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Communicate and coordinate work efforts with other employees, customers and suppliers.
• Perform other duties as assigned.
• Attend work regularly based on the assigned schedule.

BENEFITS:  Competitive Benefit Package.

Mail Resume and Letter of Interest to:

Human Resources

CSPI, 805 W. Stadium Blvd.

Jefferson City, MO  65109

or email: psmith@cspiinc.com

LOCATION:          Jefferson City, Missouri    (On-Site) Position
DEPARTMENT:    Software Support
REPORTS TO:      Director of Software Support
STATUS:                Full Time

JOB SUMMARY

Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide.  Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution.  Be the face of our company and provide a professional and exceptional experience to our customers.  Function in a team environment to ensure the goals of our company are obtained.  Some travel required during new implementations.

JOB RESPONSIBILITIES

• Participate as a member of the help desk, working directly with remote customers on software support issues.
• Investigate, gather information, and resolve issues for customers.
• Work with team members from other product groups and 3^rd party vendors when necessary for implementations and issue resolution.
• Always maintain privacy of customer information and data security.
• Configure, install, train, and document products and services delivered to customers.
• Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
• Update help desk knowledgebase and user documentation as needed.
• Travel to bank sites for installations and training.
• Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
• Maintain a positive, professional attitude toward customers and co-workers.
• Inform key management personnel of any customer or project concerns.
• Be a team player and assist in roles where you are needed.
• Self-motivation, initiative, and problem solving skills are crucial to excel.
• Dependability and accountability to ensure tasks and projects are completed timely and accurately.
• Ability to express ideas clearly in both written and oral communications.

JOB REQUIREMENTS

• Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
• Available to travel on an as needed basis to perform job duties as well as an on-call rotation when knowledge is obtained.

BENEFITS

We reward our employees with first rate compensation and benefits package that includes:

• Paid vacation
• Paid holidays
• Paid sick/personal leave
• Basic life and long-term disability insurances
• Medical
• Dental
• Vision
• Voluntary life insurance
• 401 (k) company-match savings plan

SEND RESUME TO:  psmith@cspiinc.com

Or Mail To:

(CSPI) Computer Service Professionals, Inc.

Attention: Human Resources

805 W. Stadium Blvd.

Jefferson City, MO 65109