Silex Banking Company Revolutionizes their Digital Banking User Experience with CSPI’s Aurora Advantage Digital Banking Suite
Silex, MO – March 9, 2021 – It’s been two full weeks since Silex Banking Company (SBC) – a locally owned community bank serving it’s customers for over 128 years – revolutionized their digital banking user experience by implementing CSPI’s Aurora Advantage Online and Mobile Banking suite.
Selecting a Digital Banking Platform
As Silex Banking Company began their search for a new digital banking platform, CSPI was one of three top vendors as they narrowed their selection. CSPI wasn’t a new software vendor for SBC as they had partnered with them in 2014 for their Item Processing and Document Management technology solutions. “Having an established relationship with CSPI definitely played a factor in our vendor evaluation process. There is certainly a trust element and peace of mind knowing a vendor has already proven to provide exceptional products and the very best in customer service. However, we ultimately chose CSPI’s Aurora Advantage Digital Banking suite to enhance our customer’s user experience,” proclaimed Betty Zuroweste, Chief Operations Officer of SBC.
Implementing Digital Banking Transformation
According to Betty, “CSPI’s implementation team provided a seamless transition; it never really felt like we even did a conversion. From website design to assisting customers signing into the new digital banking platform, CSPI ‘s team held our hand every step of the way. We had great adoption rates, already enrolling 92% of our online banking customers. Our customers are already enjoying the modern mobile banking features including mobile remote deposit and Allied Payment Network’s bill pay, eBills and real-time person-to-person transfers.
Another enhancement provided by CSPI’s mobile app includes integrating our debit card management services with Shazam Brella. Prior to CSPI, cardholders had to download a separate app. Cardholders now have the flexibility to block their debit card when not in use and manage alerts all within the mobile app. This adds convenience for our users and helps to prevent or quickly detect fraudulent activity.”
“Silex Banking Company is always looking for ways to enhance our community members banking experience,” stated Zuroweste. “CSPI’s Aurora Advantage Digital Banking suite helped us obtain our goals. We know our customers live busy lives. Providing them convenient digital banking tools to conquer their finances is one area we can help them to succeed.”
About Computer Service Professionals, Inc. (CSPI)
As a valued software and service provider leading the FinTech industry for 33 years, CSPI continues to focus on the needs of today’s progressive community banks and credit unions to meet the growing demands of account holders by providing core solutions, digital banking, document management and item processing.
We are core-agnostic and support API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Our dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. We believe if our customer succeeds, we succeed.
Emily Twillman | Product Specialist