Aurora Advantage and Invo Solutions Join Forces to Elevate Account Holder Engagement
A Powerful Partnership for a Seamless Banking Experience
In an era where technology is reshaping the way we interact with financial services, the collaboration between Aurora Advantage, Powered by CSPI, a leading core and digital banking platform provider, and Invo Solutions, a pioneer in chat, video, co-browsing, text, digital branch and scheduling assistant technologies, marks a significant leap forward in enhancing the user experience.
Breaking Down Communication Barriers: A Unified Digital Strategy for Real-time Communications
At CSPI, our mantra is to Simplify, Unify, Quantify, and Multiply. Aurora Advantage delivers a comprehensive core banking platform, and features the robust Aurora Digital Banking Product Suite, offering integrated online and mobile, document management, and online account opening. “We look forward to transforming account holder engagement, offering our community bank and credit union clients multiple avenues to connect real-time with their customers and members across all digital platforms, ensuring they receive the support they need. Partnering with the team at Invo Solutions and embedding their chat and video across all customer-facing Aurora digital platforms breaks down traditional communication barriers, providing unified and seamless user engagement solutions for a more instantaneous response,” stated Kurt Luebbering, Chief of Operations at CSPI.
Jake Martin, President of Invo Solutions, shared, “The synergy between a powerful core integrated with solid digital banking platforms and intelligent communication tools empowers institutions to stay ahead in a competitive market by offering an unparalleled member-centric experience, while solving for staffing shortages, and decreasing lobby wait times.”
About Invo Solutions
Invo Solutions was founded in 2012 to develop the industry’s first in-branch video banking experience. Their staff combined more than 75 years of experience to solve a unique problem in the industry. Since, Invo has added features such as SMS texting, co-browsing, appointment scheduling, and chatbot, as well as web and mobile video banking. Invo’s customer engagement platform continues to bridge the gap between physical and digital channels, creating even more ways for customers to reach their financial institutions, solving for staffing shortages, and decreasing lobby wait times. https://www.invosolutions.com/
About Aurora Advantage, Powered by CSPI
As a valued software and service provider leading the FinTech industry for over 35 years, CSPI continues to focus on the needs of today’s progressive community banks and credit unions to meet the growing demands of account holders by providing core solutions, digital banking, document management, item processing and managed services.
We are core-agnostic and support API-first technology to create real-time integration for our Aurora Advantage Digital Banking product suite. Our dedicated team strives to enhance the user experience, deliver innovative solutions, significantly increase productivity, and provide exceptional service that exceeds your expectations. We believe if our customer succeeds, we succeed. https://auroradigitalbanking.com