SOFTWARE SUPPORT
Monday – Friday
8:00am – 5:00 CST*
(800) 875-3962
Online Banking Support (Option 1)
Check Imaging Support (Option 2)
Document Imaging Support (Option 3)
Aurora Advantage CU (Option 5)
HARDWARE SUPPORT
Monday – Friday
8:00am – 5:00 CST*
(800) 875-3962 (Option 4)
(573) 635-1281 or (800) 933-4873
CSPI EMERGENCY/BILLABLE
AFTER-HOURS ASSISTANCE
24/7 Online Banking Support (Option 1)
Check Imaging Software Support (Option 2)
Monday – Friday
5:00 pm – 10:00 pm CST**
24/7 Credit Union Support (Option 5)
(800) 875-3962
Dynamic Data Center
* Please note the following hardware support service applies during normal business hours. If your site is not currently contracted for hardware or remote maintenance with CSPI, it is your responsibility to work directly with your hardware-network provider for resolution. If CSPI assistance is required for non-contracted hardware services, the service fee will be billed at our then current rate and terms.
** After-hours service is available at the timeframes outlined above. This service is for emergency-billable assistance. Service calls placed during these timeframes will be billed at our current rate and terms. Please select the appropriate option for After Hours assistance; otherwise your call will be returned during normal business hours. All support calls placed after 10:00 pm CST Monday through Friday will be returned the following business day.
2021 CSPI Holiday Schedule
• New Year’s Day, January 1
• Martin Luther King, Jr. Day, January 18
• Presidents’ Day, February 15
• Memorial Day, May 31
• Independence Day, July 5
• Labor Day, September 6
• Columbus Day, October 11
• Veterans Day, November 11
• Thanksgiving Day, November 25
• Christmas Day, December 25
